EvoMedia

Q: Are there any limits on how many images I can optimize?
A: No. EvoMedia has no per-image credits, no monthly quota and no counter. Everything runs on your own server, so the only limit is your disk space.

Q: Do my images get uploaded to a cloud service?
A: Conversion, resizing and every other operation run locally through your server’s Imagick or GD, and send nothing anywhere. The one exception is optional and switched on by you: if you enter your own AI key to have alt text written, that image and a short instruction go to the provider you chose, on your account. With no key the plugin makes no network requests at all.

Q: Do I need coding knowledge?
A: No. Basic WordPress knowledge is enough – install, pick a format, and you’re converting.

Q: When does conversion happen – will it slow my site?
A: Conversion runs when you upload (or during a bulk run), not when visitors load a page. Front-end speed is unaffected – visitors simply receive smaller images.

Q: Which image types can it convert?
A: JPEG, PNG and GIF sources are converted to your chosen output format. Originals are always backed up first.

Q: What do I need for AVIF and JPEG XL?
A: Only a server that can encode them – both are in the free plugin. AVIF works through Imagick or GD (PHP 8.1+), so most hosts have it. JPEG XL is rarer: it needs Imagick compiled with libjxl. The built-in System Info page tells you exactly what your server can produce.

Q: Imagick or GD – which do I need?
A: Either works. Imagick is recommended and unlocks the most formats. System Info reports what’s installed.

Q: Will it work on shared hosting?
A: Yes, as long as PHP has Imagick or GD. Heavy bulk conversions are faster on a VPS.

Q: Why don’t I see AVIF or JPEG XL in the format list?
A: Because your server can’t encode it. EvoMedia only lists formats your image driver can actually write – nothing is greyed out, hidden or locked. JPEG XL needs Imagick built with libjxl, which few hosts provide; AVIF is far more common. System Info tells you exactly what yours supports.

Q: Does converting reduce image quality?
A: You control the quality level, and every original is backed up before conversion – so you can re-convert or restore at any time.

Q: How long does my license last?
A: The plugin works forever. Updates & support are included for 1 year from purchase.

Q: What happens after the license expires?
A: Already-converted images keep working and the plugin keeps running. Renew to continue receiving updates and new Pro features.

Q: How do I update the plugin?
A: Updates appear in your WordPress dashboard. Click “Update” when available.

Q: Can I move a license to another domain?
A: Yes. Deactivate it on the old site (or from your account) and activate it on the new one, within your plan’s domain count.

Q: Will replacing or renaming an image break my links?
A: No. EvoMedia rewrites every reference to the file across your posts and postmeta, including serialized data, so galleries, page builders and meta fields keep working.

Q: Do I need an AI account to fix alt text?
A: No. Reading and correcting alt text, and the view that lists every image without any, need no key and no account – that is most of the work, and it is all in the free plugin. A key is only needed if you want a model to write the first draft.

Q: What does the AI alt text cost, and who pays for it?
A: You do, directly to OpenAI, Google or Anthropic, on the key you entered. There is no markup, no credits to buy from us and no plan of ours in the middle – the request goes from your server to them. One image is one request, so nothing runs away with your money by accident.

Q: What can Pro do with alt text that the free plugin cannot?
A: Three things. It writes a whole selection in one run instead of one image at a time; it writes from the page each image actually appears on rather than from the picture alone, which is only possible because it knows where your images are used; and on WPML or Polylang it writes each language in its own language instead of copying one across.

Q: Can I stop WordPress creating image sizes I never use?
A: Yes, and it’s in the free plugin. EvoMedia lists every registered sub-size with a live count of how many images have it, and lets you switch off the ones your theme doesn’t need – only new uploads and regenerations are affected, files already on disk stay untouched. Pro then adds the cleanup that deletes those existing copies and hands the disk space back.

Q: Can I convert a library that already has thousands of images?
A: Yes. Bulk conversion processes your existing media, and Scaled Cleanup removes the oversized full-size originals WordPress stores.

Q: Can I restore an original after converting?
A: Yes. The original is archived before every conversion and can be restored per image or in bulk.

Q: What is Scaled Cleanup?
A: For large uploads WordPress keeps a full-resolution “-scaled” original. Scaled Cleanup finds and removes those across your library, reclaiming real disk space.

Q: Can EvoMedia tell me which images are actually unused?
A: Yes. Build the Media Usage index (free) and every image shows where it is used across your posts, custom fields and site settings. Pro then deletes the ones nothing points at, re-checking your live content at the moment of deletion so nothing in use is ever removed.

Q: Does it find duplicate and orphaned files?
A: Yes. The free build lists byte-identical duplicates, and files in your upload folders that no library item claims. Pro merges the duplicates – moving every reference onto the copy you keep first – and deletes the orphans after a fresh re-scan, never while your content still asks for them.

Q: Can I resize images that are already in my library?
A: Yes, with Pro – straight from the Control Center, proportionally and link-safe. It refuses with a guided message rather than break a page that still uses the old size. The free build can also cap new uploads at 2560px.

Q: The Replace buttons are missing – why?
A: If a media offloader (e.g. WP Offload Media) has moved a file off-site, EvoMedia detects it and hides actions that would otherwise break the link.

Q: What’s the difference between the free plugin and Pro?
A: The free core converts to every format your server can encode – WebP, JPEG, AVIF, and JPEG XL where the host provides it – backs up originals, does the complete Replace (same format or cross-format, keeping the file name or adopting the new one, rewriting every reference for you), lets you choose which sub-sizes WordPress generates, caps oversized uploads at 2560px, shows you where every image is used – plus reports of duplicate and orphaned files – and lets you read, fix and generate alt text one image at a time with your own AI key. Pro is what safely acts on all of that: delete unused images, merge duplicates and remove orphaned files, clear the oversized -scaled originals and the sub-sizes you switched off, alt text for a whole library (written from the page each image appears on, and one per language on WPML or Polylang), custom resize (your own maximum size on upload, plus resizing images already in your library), bulk Rename, JPEG XL uploads and the Backups manager. The free plugin is complete on its own, has nothing locked, and never limits how many images you process.

Q: How many sites does a license cover?
A: Each license activates on the number of domains in your plan (1, 5 or 15). Every covered site gets unlimited image processing.

Q: Is there a free version?
A: Yes – the free EvoMedia on WordPress.org. The Pro add-on installs right alongside it.

Q: What if EvoMedia doesn’t work on my server?
A: Check the System Info page first – it confirms which formats your server can produce before you buy. If something’s wrong after purchase, contact us within the support window.

Q: How do I get support?
A: https://store.gfxproductions.com/contact/

Q: What’s the response time?
A: Within 24 hours on business days.

Q: Can you help with custom development?
A: Yes. Contact us for a custom development quote.

Q: Where can I see what my server supports?
A: The built-in System Info page reports your Imagick/GD capabilities and every format it can produce – share it with support to speed up any troubleshooting.